You may think we’re pretty great already, that’s awesome! We’d love to have you on board, give us a call on 01455 230 133. You may be wondering why you should choose Automatic Refreshments above all the other vending companies out there, here are just a few of the reasons we think we’re the best!
Fed up of vending being a hassle for your business? Are you fed up of poor machines, poor maintenance and a bad product selection? Fallen out of love with your current vending supplier? Sick of hidden charges? Let us change all of that. Maybe you’re looking at vending for the first time? Automatic Refreshments was founded by people who had all worked for a local vending company that was bought out by a multi national. They got fed up of falling standards and poor service being offered to customers and decided they could do better. They believed that if they offered great service and put service before profit, they would succeed. The rest as they say is history and we’ve gone from strength to strength ever since with our original directors still at the helm running the business from day to day.
We don’t have a huge board of directors and share-holders holding up decisions that need making quickly, and the whole of our team adhere to our customer charter and our mantra of ‘vending done right’.
Our team will only ever suggest machines that are right for the needs of YOUR business. We’ll take into account your location, the number of staff and the kind of offering you’re looking to provide. Our team have years of experience and have worked with small start up companies to large multi site businesses. They are best placed to advise on which machines are suitable and will never try to over promise or over sell. Unlike some companies we’re not tied to one specific manufacturer and so have the freedom to truly suggest a machine that’s the best fit for you.
We’re a forward thinking company, offering only the very latest technology available on the market. We believe this allows for the best reliability, leading to lower overall costs for our customers. Our range of high tech hot drinks machines offer the very best tasting drink and our snack machines all come with a guaranteed vend system, meaning that a vend is guaranteed or your money back – no more frustration.
Hundreds of customers trust us to look after their machines. Our dedicated team of operators keep each machine clean, fully stocked and ready to use. Each operator is assigned to a dedicated route, ensuring consistency and your assigned operator will get to know your site and work with you to ensure we’re delivering the very best service. Want to look after your machine yourself? That’s great, we can support that too, our dedicated wholesale business ‘vendingsuperstore.co.uk’ offers everything you could possibly need at very competitive prices.
We’re members of NIVO (National Independent Vending Operators), this is the UK’s largest buying group for independent vending operators giving us access to the lowest possible prices. This allows us to pass on these cost savings to our customers and it allows us to offer all the benefits of ‘big business vending’ but with that local touch by a team who care.
Our dedicated team are kept stocked with parts and they’re pretty awesome. Our first fix rate is 97% and our standard call out time is 4 hours, our operators are also trained in front line fault finding so often your operator will be able to fix things in a much quicker time frame.
We believe in giving you a ‘true’ price, our sales managers will tell you exactly how much your machine will cost you. Whether you choose to purchase outright or lease your machine we’ll let you know exactly how much this will cost you. We’ll let you know about any extras such as water filter changes. We’ll then let you know exactly how much you’ll be paying for each tea, coffee or snack. We don’t have hidden fees that are sprung upon you, all our costs are outlined clearly in our terms & conditions. We don’t charge hidden delivery costs or an installation fee
We’re aware that some companies offer free machines, in many cases these tie you in to vastly inflated cup costs or minimum vend figures to cover the cost of the machine and we find many customers end up paying much more than if they’d come to us in the first place. One particular site with 35 staff was vending 500 drinks a week from a ‘free on loan’ incup hot drinks machine from a well known company was able to save over £1,000 a year by switching to a leased fully operated machine with a better quality drink. Very occasionally we may offer a free on loan machine, but only when it’s in the customers best interests.
Our team use only the best products – we’ll never vend with an inferior product. Our machines are kept stocked with the brands you know and love, and we work with only trusted and reputable machine manufacturers. We often get asked by alternative manufacturers and suppliers with a promise of lower pricing to use their products but find they offer an inferior product – this is something we’d never compromise on. We’ll never tie ourselves in to particular suppliers or use strict planograms – our team are given freedom to stock the machines with products that are actually in demand on each individual site.
Customers choose to stay with us, so once the initial lease term is coming to an end we offer a healthy upgrade plan allowing customers to keep their existing machines for a lower cost or to switch to newer machines at a great rate. We’ve watched many of the companies we work with grow in size and always step in to ensure the machines used are still the right fit for that business. We have a very high customer retention rate and we believe this is a testimony to the great service we provide.
Here at Automatic Refreshments we vend over 4 million hot drinks a year to businesses across the Midlands. We work with small local companies to large multi site high street brands. We’re trusted by a number of big well known names to deliver a quality no hassle vending solution. Don’t just take our word for it, people have great things to say about us! If you require any further information please get in touch with us today on 01455 230 133.
Adam and his team at Automatic Refreshments are a pleasure to deal with , They have been providing my Company (ETS) for over 10 years with vending machines and vending supplies.
From firstly providing a new machine to keeping it maintained and full of an excellent choice of hot drinks there service is superb! and highly reliable.
ETS customers are always giving us great reviews on not only our service but also the great tasting coffee in all our branches.
I would not hesitate in recommending Automatic Refreshments for great customer service with that personal touch needed.
– Matt Eden
Managing Director of Eden Tyre Sales Limited
Automatic Refreshments are our sole supplier for all our vending needs spread over 3 sites. We currently have 8 hot drinks machines (3 free standing and 5 table top Viatle’s) as well as 5 water coolers. What separates Automatic Refreshments from their competition is their service, attention to detail and their flexibility and willingness to cater for our needs.
The service we receive, can only be described as first class from every member of staff that we come in to contact with. We truly believe we are not just a number for Automatic Refreshments and as a company we can not recommend them highly enough.
We have recently acquired the services of Automatic Refreshments to supply and maintain the two drinks vending machines within our production facility, which currently has a staffing level of 160.
Although we have only been using their services for one month, we have already noticed a higher level of hygiene along with a very polite and helpful manner from the operative who visits the site to maintain the machines. The quality of the consumables is very high, and the machines have been working as designed with no issues.
The process was professional from point of initial contact to final installation with follow ups to ensure that we were satisfied with the equipment and service supplied, and I have no doubts over being able to recommend Automatic Refreshments as prospective suppliers to other businesses who would be considering their services.
– KROHNE Limited
Automatic Refreshments are the contracted suppliers of hot & cold beverage machines, snack, can and food machines to our site in Leicester. Employing over 600 staff on a 24/7 basis, reliability, care and efficiency is key to an organisation of our size. Automatic Refreshments on a daily basis provide an excellent standard of service with the upmost high level of customer care. I would not hesitate to recommend them to any organisation to provide a vending solution.
– Multinational Company Based in Leicester
The work carried out by Automatic refreshments on our coffee machines in Coventry are to a very high level and the servicing of them is carried out in a professional manner on a regular basis by knowledgeable operatives.